Refund Policy

Refund Policy for Eurobas.com

Effective Date: November 11,2023

Thank you for shopping at Eurobas.com. We want to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we are here to help.

1. Right to Return or Exchange: The buyer has the right to return or exchange products that do not match the advertised commercial data or if there is a discrepancy in characteristics and specifications.
2. Return Period: 7 days from the date of product receipt.
3. Defective or Non-conforming Products: Products that are defective or do not meet standard specifications can be returned or exchanged.
4. Return Conditions: The product must be in its original, unused condition.
5. Responsibility for Damage: If the product is not received in its original condition, the buyer bears responsibility.

Refund Policy

1. Eligibility for Refunds:

• A refund will only be issued if the return request is approved according to the platform’s Return Policy.

• The product must be returned in its original condition, unused, with all original accessories and packaging.

• Refunds do not apply to custom-made, perishable, or non-returnable products, unless they have a defect.

2. Refund Process:

• After the seller approves the return request, the buyer must return the product within the specified timeframe.

• Once the seller receives and inspects the returned product, the refund will be processed.

• If the return is approved, the refund will be issued within 5-7 business days.

3. Refund Method:

• The refunded amount will be credited back to the original payment method used for the purchase unless otherwise agreed.

• Processing times may vary depending on the buyer’s bank or payment provider.

4. Partial Refunds & Deductions:

• If the returned product is not in its original condition or missing parts, the seller may issue a partial refund or reject the return.

• Shipping fees are non-refundable, unless the return is due to a seller error or a defective product.

• If the return is due to the buyer’s change of mind, a restocking fee may apply (if applicable).

5. Refund Timeline:

• Once the refund is processed, it may take 3-10 business days for the funds to appear in the buyer’s account, depending on the payment method and bank policies.

6. Dispute Resolution:

• If there is any dispute regarding a refund, the platform provides a dispute resolution mechanism to ensure fairness for both buyers and sellers.

• Buyers and sellers are encouraged to resolve any issues through the platform before escalating disputes.

Contact Us: If you have any questions about our Return Policy, contact us at info@eurobas.com 

"The seller bears full responsibility for both the quality of their products and any consequential damages arising from the sale.